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Camelot 3PL Software: What Our Customers Are Saying

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Q2 2026 Customer Survey Results & Insights

We recently surveyed Camelot 3PL Software customers to understand how their businesses are performing, how they’re using Excalibur, and the impact our platform has had on their operations. The results tell a compelling story of growth, satisfaction, and optimism in the 3PL industry.

📈 A Growing Industry: Over 53% Report Business Growth

Despite market uncertainties, the 3PL industry continues to thrive. Our survey reveals that over half of respondents experienced growth in the past 12 months:

  • Significant Growth: 18% saw major expansion with new customers, locations, or increased volume
  • Moderate Growth: 35% experienced steady upward momentum
  • Stable Operations: 28% maintained consistent business levels
  • Some Decline: 15% faced moderate challenges, with only 3% seeing significant decline

This data reflects the resilience of the 3PL sector and the ability of Camelot-powered warehouses to adapt and grow.

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⚙️ Deep Engagement with Excalibur

Our customers are getting the most out of Excalibur, with the vast majority integrating it into their daily operations:

  • 37% use daily operations PLUS advanced features – maximizing their investment
  • 53% rely on Excalibur for core daily operations (orders, inventory, shipping)
  • 7% are occasional users or have limited use cases
  • 3% are still in the onboarding phase – new customers ramping up

A combined 90% of customers use Excalibur as part of their daily workflow, demonstrating how central our software has become to warehouse operations.

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💪 Real Business Impact: How Camelot Drives Results

When asked how Camelot has supported their ability to scale or generate revenue, customers highlighted tangible business outcomes:

  • 38% leveraged Camelot to support NEW SERVICES like value-added services and billing models
  • 33% achieved increased VOLUME or EFFICIENCY for existing customers
  • 25% successfully ONBOARDED NEW CUSTOMERS with Camelot’s help

Note: Many respondents selected multiple benefits, showing Camelot delivers value across multiple dimensions. The ability to expand service offerings while maintaining operational efficiency is a key competitive advantage our platform enables.

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🔮 Optimism Ahead: 75% Expect Growth in the Next Year

Perhaps the most encouraging finding is the strong optimism about the future. When asked about expectations for the next 12 months:

  • 15% anticipate SIGNIFICANT GROWTH
  • 60% expect MODERATE GROWTH
  • 20% project STABLE operations
  • Only 3% anticipate decline, and just 2% are winding down

This means 75% of Camelot customers are planning for growth – a testament to both industry confidence and the scalability of our platform to support their expansion plans.

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✅ Key Takeaways

  • GROWTH ENGINE: 53% of customers grew their business in the past year
  • DAILY ESSENTIAL: 90% use Excalibur daily for core or advanced operations
  • MEASURABLE IMPACT: Customers credit Camelot with enabling new services, efficiency gains, and customer growth
  • BRIGHT FUTURE: 75% of customers expect to grow in the coming year

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🎯 The Bottom Line

This survey reinforces what we hear every day from our customers: Camelot 3PL Software isn’t just a tool… it’s a growth partner. Whether you’re looking to streamline daily operations, onboard new clients, or expand into value-added services, Excalibur provides the foundation for success.

Thank you to all of the respondents who took the time to share their feedback. Your insights help us continue improving and innovating for the 3PL community.

Ready to join the ranks of satisfied Camelot customers? Contact us today to see how we can help your warehouse business thrive.

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